1 reviews | Active since Mar 2009
Terrible Claim Experience - Budget Insurance
Spent a whole 2weeks logging a claim with this Budget. They sent me from pillar to post with excuses left right & centre. Eventually I had to personally go to my previous insurance to get them to furnish me a history of my insurance with them in order for Budget to approve the claim. I was then sent to their approved assessor;who suffice-to-say did a shocking job assessing this vehicle. They quoted incorrectly & for the wrong side of the vehicle. This was discovered by the panel-beaters when they were busy with the repair work subsequent to my booking the vehicle. On Monday 15th the vehicle was booked into Super Renew IT, Sandton, for repairs. Job card was created and it was committed that the repairs would be completed with 10 working days (FRI 26th).The vehicle was stripped on Tuesday 16th and panel-beaters picked up that the quote was incorrect despite having taken the vehicle to the Budget assessor prior to the vehicle being booked in. Budget was advised of this material mistake on the 18th and they again took their sweet time to make right on their mistake. I am now without a car for going on 4 weeks now and my running expenses continue to clime incrementally
Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.
We have escalated the complaint to the relevant manager and as soon as we receive feedback we shall revert to you as soon as possible.
Please accept our apologies for any inconvenience caused.
Kind Regards
The Budget Insurance Team
Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.
We have escalated the complaint to the relevant manager and as soon as we receive feedback we shall revert to you as soon as possible.
Please accept our apologies for any inconvenience caused.
Kind Regards
The Budget Insurance Team
