Template driven responses and no customer service

On 1 February 2016 I lodged a claim for a break-in with budget insurance and was from the very start given the run around when Mpho did not respond to my mails, on 3 February 2016 the assessor Lorenzo Pieters came out to do the assessment and gave the template response of 7-9 days turn around time, I followed up and was again given the stock standard answer. I strongly get the sense that there is no urgency on my claim and then yesterday I received a mail from Budget Insurance gleefully informing me about an upcoming increase which they will be very quick to take off my account at the end of the month.<br> <br> Completely unacceptable as this slowness and lack of interest is costing me money - my laptop was ****** during the break-in and as a result I am no longer able to earn additional income. I am so sick of these companies that never live up to their commitments. I expect to be treated as an individual and not just a number in the queue who gets a generic answer - wake up! Times have changed, you need to up your game!<br>