takes forever to process a claim

I hope to inform any potential future customers of budget insurance of the way they handle a claim, in doing so i hope to spare someone the hassle and wasted time in dealing with them.<br> <br> I have been a paying customer of budget insurance for the past 2 and a bit years and have never had any problems or complaints to get the insurance was fast and easy, the cover and instalment was reasonable and the call centre staff friendly. i had to claim after my girlfriend was involved in a accident which was not her fault.<br> <br> i called their call centre immediately and the towing was approved quickly, i submitted all of the required information the monday after the incident, between me and my girlfriend we spent more than an hour providing them with the details. it took buget three weeks to send the assessor out to the car, which was then written off the car was collected from the panelbeaters the week thereafter. <br> <br> it now has been five weeks since i have made the claim and i had to pay another installment for a car i no longer have. besides the initial calls i received from budget i received no other feedback and had to phone them weekly for updates.<br> <br> a month later and still no resolve <br> <br> <br> <br>