SC
Silvia C
1 reviews | Active since Aug 2020
07 May 2026, 12:19
Take but cannot refund the funds from my bank
We cancelled our funaral policy due that we immigrated and the consultant called and tried to let us keep this - we informed her not needed where we are immigrating too - she confirmed she cancelled it immediately and we asked about our refund as she stated she has app**** for this - well it is over a week now and nothing they not even responding to emails. Quick to take and shockingly slow to refund - would I recommend them a HELL NO
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Budget Insurance's replyOfficial
07 May 2026, 12:29Good day Silvia,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration you’ve experienced.
We confirm that your cancellation request has been completed, and our Refunds Team will be looking into this matter as a priority. We understand that you were assured the policy was cancelled and that a refund application was submitted, and we acknowledge your concern regarding the delay and lack of feedback.
Please be assured that this has been escalated, and the relevant team will review your refund status and provide feedback as soon as possible. We appreciate your patience while this is being resolved and regret the disruption this has caused.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration you’ve experienced.
We confirm that your cancellation request has been completed, and our Refunds Team will be looking into this matter as a priority. We understand that you were assured the policy was cancelled and that a refund application was submitted, and we acknowledge your concern regarding the delay and lack of feedback.
Please be assured that this has been escalated, and the relevant team will review your refund status and provide feedback as soon as possible. We appreciate your patience while this is being resolved and regret the disruption this has caused.
Kind regards,
The Budget Insurance team
Budget Insurance's reply07 May 2026, 12:29
Official
Good day Silvia,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration you’ve experienced.
We confirm that your cancellation request has been completed, and our Refunds Team will be looking into this matter as a priority. We understand that you were assured the policy was cancelled and that a refund application was submitted, and we acknowledge your concern regarding the delay and lack of feedback.
Please be assured that this has been escalated, and the relevant team will review your refund status and provide feedback as soon as possible. We appreciate your patience while this is being resolved and regret the disruption this has caused.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration you’ve experienced.
We confirm that your cancellation request has been completed, and our Refunds Team will be looking into this matter as a priority. We understand that you were assured the policy was cancelled and that a refund application was submitted, and we acknowledge your concern regarding the delay and lack of feedback.
Please be assured that this has been escalated, and the relevant team will review your refund status and provide feedback as soon as possible. We appreciate your patience while this is being resolved and regret the disruption this has caused.
Kind regards,
The Budget Insurance team