Switch to Budget Insurance at your own risk

I was involved in an accident with one of their customers,the date was 16 July 2021(4 months ago), the guy submitted his claim on the 19 July 2021 and also help me to submit my third party claim. Since the accident my car is not moving but this insurance company is playing hide and seek. For the last 4 month me and my family have been struggling with transport as a result of this. I've called them too many times trying to get update but their story is always changing, one day they are awaiting for the manager, one day they are waiting for the customer to approve,one day they are claiming it look like there's a missing documents.

Their customer service is horrible, most of their people don't have enough information, they'll transfer you back and forth with no clear answers or assistance, their department clearly don't even communicate.

What surprised me is when their recovery department send me SMS informing me that I have to pay them for the damages on their clients car even though the accident report shows that that their clients was at fault.

I'm forced to go back to their customer personally for him to fix my car, I really sympathize with him to but his insurance has proven to be be unreliable, my advice to anyone thinking of "switching" to Budget insurance think twice before you do or switch at your own risk