tM
tshidiso M

1 reviews | Active since May 2016

30 Nov 2023, 12:10

Super Poor Bad Service

My car was booked in for repairs with Renew-it Bedfordview, claim number:*** and the report was printed on the 2023/09/08 with a rear widow being quoted to be replaced & supp**** by a specialist with CODE NUMBER: 3160. The assessor was MPHO MOKOENA, the Request was made by N Anthony however they they (budget insurance) didn’t authorise the window to be ordered but other parts were ordered and authorised. The car was ready to be fitted a rear window on the 21/11/2023 however the supplier gave a turnaround time of 15 working days meaning I’ll only collect my car 🚘 in January 2024 when the repairer opens.

Hawa Manda Parts buyer from renew-it had communicated on the email exchange that Glassfit was given authorisation on 19/10/2023, they glassfit advised the ETA was on the 24/11/2024 however they didn’t honour the ETA instead they had exited the ETA with 15 more working days from the initial ETA . I’m not sure who’s fooling who here. Lungile Nyembe Budget insurance, Mannie Boshoff Telesure Investment Holding SA, De Koker Keira RENEW-it Bedford they all masters of BAD SERVICES and there’s an award 🥇 for BAD Service they deserve one ☝🏽.

I was supposed to collect my car by the 27 or 28/11/2023 but WOW 😮 BIDGET INSURANCE AND COS did me no justice, mind you my car licence 🪪 disc is expiring today. Everything is a mess. I’ll collect my car 🚘 tomorrow with or without the Rear Window @ Renew-it Bedforview .

The only Person I can app-lore for good service and constant update on my car is Phindi Masondo from Renew-it Bedfordview

0
Replies (1)
Budget Insurance
Budget Insurance's reply30 Nov 2023, 12:17
Official
Hi tshidiso, 

That is concerning to hear, and we would like to apologize for the service and experience. 

Our team will be in contact with you to discuss your concerns. 


Kind Regards, 
The Budget Team.