RM
Ramathetje M

1 reviews | Active since Sept 2017

21 Sept 2017, 18:01

Sub-standard service and misrepresentation of facts

My car was sent to Jock’s AutoBody and Dent Repair by Budget Insurance Company on 24 January 2017. I am writing this review on 21 September 2017 because I still do not have my vehicle back! I am utterly disgusted at Jock’s AutoBody and Dent Repair level of lack of professionalism. I have just heard way too many stories and excuses to have any sort of trust in you or the Budget Insurance Company whatsoever. I believe I have been **** to many times and promises have not at all been honoured. I believe I have been more than patient and accommodating of all the nonsense, misleading information and misrepresentation of facts I've been fed over the past 8 months. This experience with Jock’s AutoBody and Dent Repair and Budget Insurance Company has been nothing short of disgusting to say the least. The Budget Insurance Company does not want to write my vehicle off which was fixed twice and still they are failing to return it to its original condition prior the accident. I was given an ultimatum by Budget Insurance Company on 31 July 2017 to fetch the vehicle and during the process I appointed an independent assessor who uncovered further defects on the vehicle which were contrary against what the Budget Insurance Company, and the falsified reports that I was provided with. Budget Insurance Company claimed that the vehicle was repaired according to GM South Africa standards and conditions on their reports and confirmations. I'm still waiting for the response. This is ridiculous and I'll never recommend this insurance to anyone. It seems like Budget Insurance Company service standards surpassed all insurance company in providing their clients with substandard service and passing the buck.

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Replies (3)
Budget Insurance
Budget Insurance's reply22 Sept 2017, 08:02
Official

Thank you for bringing this matter to our attention.

We confirm that the matter has been escalated to the relevant department to investigate the matter. We certainly acknowledge the frustration and assure you that feedback will be provided as soon as we have more information.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply22 Sept 2017, 11:17
Official

Dear Ms Maphahlele

We have received confirmation that the matter is still being attended to and handled by the Ombudsman Office.

Based on the above; we will have to wait for the final feedback from the Ombudsman and proceed according to their instruction.

Kind Regards

The Budget Team

RM
Ramathetje M's update22 Sept 2017, 14:12
Reviewer Update
I have uncovered that budget insurance company and Jocks Autobody have fixed my vehicle for the third (3) time without my knowledge. I received a notification from tracker complaining that someone is fiddling with the tracker unit and as a result they are unable to detect vehicle movement which prompted me to go view the vehicle. To my surprise I was told that my vehicle has been moved to another place without my knowledge and has been fixed for the third time. I requested to view my vehicle but I was not granted permission and was told that the vehicle must be washed first before I can be granted access. I told Jocks Autobody management that the matter has been brought to the attention of the media and my lawyer therefore will meet in court of law to finalize this matter once and for all.