1 reviews | Active since Sept 2017
Sub-standard service and misrepresentation of facts
My car was sent to Jock’s AutoBody and Dent Repair by Budget Insurance Company on 24 January 2017. I am writing this review on 21 September 2017 because I still do not have my vehicle back! I am utterly disgusted at Jock’s AutoBody and Dent Repair level of lack of professionalism. I have just heard way too many stories and excuses to have any sort of trust in you or the Budget Insurance Company whatsoever. I believe I have been **** to many times and promises have not at all been honoured. I believe I have been more than patient and accommodating of all the nonsense, misleading information and misrepresentation of facts I've been fed over the past 8 months. This experience with Jock’s AutoBody and Dent Repair and Budget Insurance Company has been nothing short of disgusting to say the least. The Budget Insurance Company does not want to write my vehicle off which was fixed twice and still they are failing to return it to its original condition prior the accident. I was given an ultimatum by Budget Insurance Company on 31 July 2017 to fetch the vehicle and during the process I appointed an independent assessor who uncovered further defects on the vehicle which were contrary against what the Budget Insurance Company, and the falsified reports that I was provided with. Budget Insurance Company claimed that the vehicle was repaired according to GM South Africa standards and conditions on their reports and confirmations. I'm still waiting for the response. This is ridiculous and I'll never recommend this insurance to anyone. It seems like Budget Insurance Company service standards surpassed all insurance company in providing their clients with substandard service and passing the buck.
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant department to investigate the matter. We certainly acknowledge the frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards
The Budget Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant department to investigate the matter. We certainly acknowledge the frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards
The Budget Team
Dear Ms Maphahlele
We have received confirmation that the matter is still being attended to and handled by the Ombudsman Office.
Based on the above; we will have to wait for the final feedback from the Ombudsman and proceed according to their instruction.
Kind Regards
The Budget Team
Dear Ms Maphahlele
We have received confirmation that the matter is still being attended to and handled by the Ombudsman Office.
Based on the above; we will have to wait for the final feedback from the Ombudsman and proceed according to their instruction.
Kind Regards
The Budget Team
