JJ
Julian-Rodriques Jacobs
1 reviews | Active since Dec 2022
07 Mar 2025, 18:13
Stranded, left in the dark
I’m currently stranded and I’ve been calling for the past half an hour. Apparently they “are experiencing high call volumes”. I’ve wasted over R50 in airtime.
No man, Budget.
Helpful (0)
Replies (7)0
Replies (7)
Budget Insurance's replyOfficial
07 Mar 2025, 18:14Hi Julian
We are concerned to hear this.
Please note that we have escalated your query to the relevant department, and they will be in contact with you during our office hours.
Kind regards,
The Budget Team
We are concerned to hear this.
Please note that we have escalated your query to the relevant department, and they will be in contact with you during our office hours.
Kind regards,
The Budget Team
Budget Insurance's reply07 Mar 2025, 18:14
Official
Hi Julian
We are concerned to hear this.
Please note that we have escalated your query to the relevant department, and they will be in contact with you during our office hours.
Kind regards,
The Budget Team
We are concerned to hear this.
Please note that we have escalated your query to the relevant department, and they will be in contact with you during our office hours.
Kind regards,
The Budget Team
Budget Insurance's replyOfficial
07 Mar 2025, 18:18Can you kindly confirm if this is claim or services related?
Budget Insurance's reply07 Mar 2025, 18:18
Official
Can you kindly confirm if this is claim or services related?
Budget Insurance's replyOfficial
07 Mar 2025, 18:32We are sorry to hear about this, please note that we have escalated the matter to our claims department, and they will be in contact with you during our office hours .
Budget Insurance's reply07 Mar 2025, 18:32
Official
We are sorry to hear about this, please note that we have escalated the matter to our claims department, and they will be in contact with you during our office hours .
Budget Insurance's replyOfficial
07 Mar 2025, 18:39Kindly note that towing is not covered under mechanical warranty policy, however our team will be in contact to assist you with registering a new claim.
Budget Insurance's reply07 Mar 2025, 18:39
Official
Kindly note that towing is not covered under mechanical warranty policy, however our team will be in contact to assist you with registering a new claim.
Budget Insurance's replyOfficial
07 Mar 2025, 18:55Hello Julian,
We apologize for the misunderstanding; the tow is covered.
Did you manage to get through to the Assistline for assistance.
Kind regards,
The Budget team.
We apologize for the misunderstanding; the tow is covered.
Did you manage to get through to the Assistline for assistance.
Kind regards,
The Budget team.
Budget Insurance's reply07 Mar 2025, 18:55
Official
Hello Julian,
We apologize for the misunderstanding; the tow is covered.
Did you manage to get through to the Assistline for assistance.
Kind regards,
The Budget team.
We apologize for the misunderstanding; the tow is covered.
Did you manage to get through to the Assistline for assistance.
Kind regards,
The Budget team.
Budget Insurance's replyOfficial
07 Mar 2025, 19:07Thank you, our team will be in contact with you shortly.
Budget Insurance's reply07 Mar 2025, 19:07
Official
Thank you, our team will be in contact with you shortly.
JJ
Julian-Rodriques Jacobs's updateReviewer Update
11 Mar 2025, 18:21Thanks to Hellopeter, the issue was resolved.
A word of thanks to the attending consultant(s) that monitor Hellopeter.
Had it not been for you, I’d probably still be on hold on the emergency line.
A word of thanks to the attending consultant(s) that monitor Hellopeter.
Had it not been for you, I’d probably still be on hold on the emergency line.
JJ
Julian-Rodriques Jacobs's update11 Mar 2025, 18:21
Reviewer Update
Thanks to Hellopeter, the issue was resolved.
A word of thanks to the attending consultant(s) that monitor Hellopeter.
Had it not been for you, I’d probably still be on hold on the emergency line.
A word of thanks to the attending consultant(s) that monitor Hellopeter.
Had it not been for you, I’d probably still be on hold on the emergency line.