Still waiting for feedback

I was involved in an accident in Johannesburg on 18 October 2015 in which my vehicle was written off. For almost four weeks I have been calling Budget for feedback on my claim and the consultant responsible, Yogan Govender, has consistently **** to me about the claim and turn-around times. I was initially told that the claim would be processed within 12 days, and now it has been almost a month since I made the claim. From last week the consultant notified me that his manager is working on signing off my claim and I would receive a call confirming this by last week Thursday, I am still waiting for that call. I have sent him countless emails which he hasn't bothered to respond to. I call him on a daily basis but he is never available on his direct line. I'm am so frustrated as the call centre consultants claim they also cannot reach him. The service has been appalling and I can't even escalate the incident to his superiors. I have been very patient with my claim but the nonchalant approach i've received leaves me no choice but to escalate my incident through channels such as these. I am so disappointed at the attitude I have received, at some point a call centre consultant told me