STILL impossible to cancel a policy with Budget Insurance

This is a follow-up on my review from 6 December: Impossible to cancel a value-added product policy. Since then I was assured by Budget Insurance that they would assist. Only once did an agent phone, but I was stepping into a work meeting and I asked the lady to phone back at 10 am that day. I never heard from them again except in an email and SMS where they asked me to phone them if I wanted to cancel the policy. I phoned AGAIN today...and got the same issue as every single previous time: I am asked to hold for the cancellations department and while holding, the line cuts off. The worst service I have ever experienced from an insurer. With this type of service, they feel confident that I am keeping my vehicle insurance with them in 2024?? Not a chance.