Still havent received any feedback!

I got an email from Budget stating that my premium was not succesfully deducted on 20 November for December's cover.<br> <br> I do not understand why they tried to debit the account on 20 November after I explicitly asked them to debit the premiums on 25th of each month???... <br> <br> When I called this morning, the lady I spoke to (who sounded clue-less about what she was doing) said she would call me back in 15 mins and to date I have not received any response from Budget.<br> <br> I dont know how this will affect my cover and I hate dealing with this unnecessary admin due to lack of adherence to simple instructions. If cover is not currently active for whatever reason, please pro-rate it for the remaining days, and then process the December's cover on 25th also.<br> <br> This is wasting my time and utterly unacceptable!