Still don't have my A/C fixed....

Firstly I would like to thank the team that was responsible of my latest claim as they have done an impressive job on the latest claim. I did not experience any difficulties with the claim and I appreciated their assistance although the panel beater took forever to fix my car and some of the things are not that 100% and since I am not based where the vehicle was fixed so it is costly for me to go back and forth to them to check the things that I am picking up as I drive the vehicle since it was collected from the panel beater.

However I still have a concern on the first claim that I made which was last year, I have complained a lot of times regarding the A/C of the vehicle and someone was assigned to assist me and we did have an agreement that they will attend to the issue I only had to take the vehicle to VW so that they can have a look on the matter but I happened to be hit by another car so I tried communicating with the assigned assessor to get in touch with the panel beater so that they can fix the car during the latest claim but there was no answer, I sent emails but still no answer.

It is very hot and I need my A/C to be fixed and I think if Budget can assign someone who is willing to assist me as I don't want to continue with both Phepisi and his boss. This has been dragging for almost a year now, just to fix a simple A/C, I took my car for service 2 weeks ago and I asked them to diagnose the system and they found where the issue is and I have the quote for fixing the A/C as requested by the previous assessor who is now not responding my calls or emails.