MK
Maxine K

1 reviews | Active since Aug 2021

01 Sept 2021, 21:08

Stick to your Promises

I was promised payment of R408 for the campaign of beat your car insurance or we will pay you R408,First I had to be asked by when I will get the call after 3 weeks of waiting i was then contacted by ultimate media saying payment will be Made Friday the 27th August 2021 after payment never been Made I contacted again and was l told it was Made and will reflect today Wednesday 1st September 2021 and still nothing a clear sign that budget cannot keep their promises what about in cases when one actually needs to claim for Insurance are they also given the run around? This is not very professional if you ask me do not run a campaign and put your name behind it on the radio and all over social media if you cannot deliver on time

0
Replies (2)
Budget Insurance
Budget Insurance's reply02 Sept 2021, 10:38
Official
Hi Maxine, 

Thanks for bringing this to our attention. 

However this matter has already been escalated to the relevant team, as we've received your complaint via Facebook and Instagram.

As previously mentioned our team is looking into this matter. 


Kind Regards,
The Budget Team

MK
Maxine K's update03 Sept 2021, 23:14
Reviewer Update
Today 2 days later after your reply I still have not recieved a follow up call or a courtesy call from budget with regards to the matter,clearly this is not a matter of importance,If this is how Budget operates I don't see how you ate still in business if this the type of customer service you provide