TM
Thoven M

1 reviews | Active since Oct 2020

24 Mar 2026, 16:21

*****sters of note

Becareful, they don't help their customers when there's a claim. Requesting payment arrangements they don't assist if if you are unemployed and been doing it a while. They say that you cannot pay the full premium after the 15th of the month. Due to me trying to process a claim they change the rules of engagement. They take care of themselves. When asking to speak to someone higher up, they tell you that there is no one higher meaning that they are not supervised and against FAIS rules. The FSCA should investigate them

0
Replies (1)
Budget Insurance
Budget Insurance's reply24 Mar 2026, 17:01
Official
 
Hi there Thoven, we’re really sorry to hear about the experience you’ve described. It’s never our intention for any customer to feel unsupported — especially when dealing with a claim or financial difficulty.  
Thank you for bringing this to our attention. The Budget Team