CJ
Cody J

1 reviews | Active since Feb 2021

25 Feb 2021, 12:39

STAY AWAY - DO NOT JOIN BUDGET!!!!!!

If i could rate you -5 i would. This will probably be ignored like every other complaint i have raised but if I can save someone from going through the same ordeal i did, then it is worth it.

Too all existing and potential customers, stay away!!! This company will promise you the world but when you really need them, you better off dealing with Home Affairs.

The service received from your claims team and your service providers is appalling. You have absolutely no regard for your clients and you are too arrogant to acknowledge how your service failures affect the lives your clients.

Yes i do not pay the biggest premium but best believe i will never do business of any kind with you and I will tell everyone I know just how useless your company is.

0
Replies (4)
Budget Insurance
Budget Insurance's reply25 Feb 2021, 13:25
Official
Hi Cody,

We would like to apologise for the service you have received.

We will escalate your matter to our team and they will contact you to discuss your concerns.

Kind Regards,
The Budget Team.  
CJ
Cody J's update18 Mar 2021, 12:43
Reviewer Update
Almost a month later and nobody has bothered to reach out to me. Was supposed to get my car back but guess what? Budget didn't send the request for a new glass window. So it will probably take another month to get my car.

Your incompetence is astounding.

I have paid two months premiums for my car while it has been sitting at a panel beater. Since you have failed to do anything for me including acknowledging my complaint, i want my last two months premiums reversed.

My next stop will be the Ombud, im sure they will love too know how i have been treated, all the post sale barriers, lack of customer fairness and lack of a complaints process.

Budget Insurance
Budget Insurance's reply18 Mar 2021, 13:30
Official
Hi Cody,

Please be advised that our team are looking into your matter.

They will contact you with feedback.

Kind Regards,
The Budget Team. 
Budget Insurance
Budget Insurance's reply09 Jul 2021, 15:47
Official
 Hi Cody, 

we can confirm that our team have made contact with you and your matter has been resolved. 

Kind Regards
The Budget Team