So the first call center agent was not that helpful but Thelin was great, gave me a good rate and explained what I need to do to ensure I get the best service and value

Hi Lerato, 

We are sorry to hear that your first encounter was not helpful, but we are happy that Thelin assisted you well. 
Thank you for sharing your experience with us, your feedback is important to us. 

Kind regards, 
The Budget Team