sneaky snakes

I had two claims for accidents at budget. The first one was for my door as someone reversed into me on 16 June. I went to the assessment and my claim was rejected as the damages was less than my excess. I then advised them I would claim from the third party in a private capacity and had them,send me the necessary documents for this. I received the documents successfully after speaking to 3 different people. They knew I was claiming from a third party. I had a second accident on 6 July when a driver jumped the red robot and had my car assessed again. That claim was approved with a ridiculous excess amount again. Conveniently this was also when they had picked up the quotation from my first claim was incorrectly processed as the claim was supposed to be accepted. They then booked my repair for both repairs knowing full well that I had already claimed from the third party for the first claim as they had sent me the documents to do this. Car gets repaired almost 2 months later, and not satisfactorily so. They call me to threaten me with legal action for making 2 claims due to their error. Lodged a complaint but had nothing but an email for a premium increase. Cancelling ASAP. Pathetic!