Sneaky Call Centre Agent
<p>Twisted call centre agent made an effort to not explain what "Basic Excess" meant after asking him numerous time if it meant the excess was fixed. He did not once mention the additional excess which, as a person under 25, pretty much doubled my excess. I only found out after reading the policy documents and swiftly cancelled. With them claiming to record the phone calls, I can safely assume that it is their company policy to withhold such information and hope you don't read your policy documents until you have to claim. Disgusting.</p>
We acknowledge receipt of your complaint
A customer service specialist will look into the matter and revert accordingly
Kind Regards
The Budget Team
We acknowledge receipt of your complaint
A customer service specialist will look into the matter and revert accordingly
Kind Regards
The Budget Team
Sneaky Call Centre Agent Twisted call centre agent made an effort to not explain what "Basic Excess" meant after asking him numerous time if it meant the excess was fixed. He did not once mention the additional excess which, as a person under 25, pretty much doubled my excess. I only found out after reading the policy documents and swiftly cancelled. With them claiming to record the phone calls, I can safely assume that it is their company policy to withhold such information and hope you don't read your policy documents until you have to claim. Disgusting.
Sneaky Call Centre Agent Twisted call centre agent made an effort to not explain what "Basic Excess" meant after asking him numerous time if it meant the excess was fixed. He did not once mention the additional excess which, as a person under 25, pretty much doubled my excess. I only found out after reading the policy documents and swiftly cancelled. With them claiming to record the phone calls, I can safely assume that it is their company policy to withhold such information and hope you don't read your policy documents until you have to claim. Disgusting.