Smooth claim process

I have been with budge insurance for a few months. This was after they offered me very affordable premium than my insurance at the time.

On the 14 February 2020 I was involved in an accident. Hit and run. I immediately called budget. The consultant asked me to hang up she will call me back, which she did. 1st question she asked was if me and my passenger/s are OK. Or if we need any medical attention. Fortunately we were OK, only the car was damaged.

She arranged for a tow truck, which arrived within 15mins. The driver waited with us until our alternative transportation arrived.

When I arrived home I requested a call back, and within seconds I received a call. We proceeded with lodging a claim. Unfortunately it was on a Friday therefore I was told a claim consultant will contact me within 48 working hours.

On Monday they booked me a rental car. On Tuesday the consultant allocated to my claim called to inform me that an assessor will start with the assessment and will get feedback within 24hours. Indeed the following day the assessor contacted me giving me feedback. On Thursday I was informed that my claim was approved and also the panel beater(savanna Coach works) that was appointed. Very close to my place.

Within a week the claim process was completed. Thereafter everything was handed over to the panelbeater. They were also courteous and updated me every step. On the 4th March I was informed that my car is ready for collection. The whole process only took about 20days.

I am very happy about how my claim was handled.