Sloppy customer service

For the time that I've been insured with Budget Insurance and it's external holders, my personal customer service assistance has been rather poor. One would think that when you have an email address from the "Head of the Department"( Mr Tyrone *** , I'm not even sure if this person exist but whenever I send him an email I get a turn over time with regards to a response but then I never receive any response from him EVER!!!!), when logging a complaint matters would be resolved swiftly.

I've had a Service plan with the Innovation group, I was not able to accumulate the insured amount of kilometers on my cars mileage in order for my vehicle to be insured. I however called in I think that was around March this year just to do a curtsy follow up since no one bothered to and I asked the consultant who then assisted me that should my vehicle not reach the certain mileage before then when will I then be able to take the vehicle for a service? She then informed me that I can take it before December 2023 ends and that it will AUTOMATICALLY be an annual service (COOL HAPPY DAYS). Once again I did another follow up (November 15 @ 16h03 pm) just to make sure that we all on the same page but to my surprise the guy who assisted me then informed me that unfortunately my vehicle has now accumulated too much kilometers and therefore will not be able to serviced I need to start all AGAIN!!!

LONG STORY SHORT, I aired my frustration and told the consultant to IMMEDIATELY submit a Cancellation because I just about had it with **** customer service when it comes to Budget Insurance!

I was informed on the 16th November when I sent a email to find out if my cancellation has been processed that it will take from then (16 Nov 2023) 14 WORKING DAYS to be processed. NO ONE MENTIONED ANYTHING ABOUT ANY ADDITIONAL WORKING DAYS FOR ANY OTHER PROCESS.

I've been doing follow up calls and emails (ON MY EXPENSES) and still it's been said to me 14 WORKING DAYS (which was due on the 06 Dec 2023) Yesterday to yet another shocking discovery A CANCELLATION TAKES 21 WORKING DAYS AND AN ADDITIONAL 7 WORKING DAYS FOR A REFUND TO TAKE PLACE! And by then I was beyond ****ed!

I called in on the 11 Dec 2023 (on my expenses once again) and spoke to a guy by the name of Dillon who said he will log a request for a manager to call me before end of business to discuss my refund, 12 Dec 2023 @ 09h15 I called in again and the lady that assisted me then said apparently these NO MANAGERS who can assist me and after demanding that she either goes and source a manager or head of the department she made my call hang until my airtime eventually ran out.

I REFUSE TO WAIT FOR MY REFUND BECAUSE THIS WAS NOT COMMUNICATED FROM DAY 1!