Simply the most useless, insufficient insurance company!!!!

Worst thing I could do was take insurance with Budget Insurance!!! The most *********** bunch of people that I have come across!!! I took a policy out with Budget and since my vehicle is financed, it would only make sense to include credit shortfall. I was then in the process of selling my vehicle and cancelled my policy as I wouldn't require insurance on it! I instructed the consultant to remove the Credit Shortfall, and surprise surprise there is no credit shortfall, yet when I took the policy I had to confirm all the finance details and account details with a "team leader". The deal for the vehicle didn't go through, and I decided to add the vehicle back on to cover, should something happen. I updated all my details, gave correct bank account details, double checked that credit shortfall was included, and changed my excess. Murphy's law, I have a claim the same day. And guess what, address was captured incorrectly and the excess wasn't changed. I had to fight back and forth, every time I was informed that they were escalating the matter and investigating the sales call. The amount quoted for my damages didn't seem right, and I requested a damage report from the panel beater, guess what? The full damages of the vehicle wasn't quoted on, as the call center agent that captured the claim, didn't write down the full incident, yet they made me sign letter of permission to go to the SAPS to get the agent report? So was this only obtained to prolong the claim and to make my life difficult as it was not read? The "senior loss adjuster" treated my like a ********. So if I was ill informed regarding cars, and a normal woman, they would have left me car and not fixed the total damages, as it was not quoted on? Isn't that not treating the client fairly and going against fit and proper? If I didn't think this nightmare could get worse, the Credit Shortfall premiums weren't deducted, as they used the incorrect banking details???? Plus now all the sudden I have duplicate credit shortfall policies, where I had nothing, now all the way to double. No wonder the Telesure group have so many companies within the group, because they know that they are a hazard to their reputation and have to cover up , Auto & General, Virseker, First for Woman, Unity, Hippo, Dial Direct and Budget, all belong to the same useless group!!!! Now again the matter is being investigated and they will provide me with feedbac**** I'm not holding my breath.