Shows lack of professionalism in handling my request. No communication whatsoever. I have t keep chasing after them it seems

Extremely disappointed in Budget Insurance’s handling of a simple address update and refund request. On 28 October 2025, I phoned Budget Insurance to update my address after moving to Kroonstad. I made it very clear that BOTH my residential and work address needed to be updated. Somehow, they only updated my residential address and left my work address as Cape Town. As a result, my premium increased by R213, which makes absolutely no logical sense. According to their system, I apparently live in Kroonstad but drive over 1100km daily to work in Cape Town. That alone should have flagged that something was wrong. I only discovered this mistake later and realised I had been overcharged for two months because of their error. I contacted them twice requesting a refund for the incorrect surcharge. Both times I was told they would ‘listen to the call’ from 28 October to confirm what was discussed, which I fully understand and even supported. On 19 December 2025, I called again and specifically directed them to that call, even telling them that the address change was discussed toward the end of the conversation to make it easier for them. To date, I have received absolutely no feedback. No call back. No email. No update. Nothing. What frustrates me the most is not just the money, but the lack of professionalism and accountability. Mistakes happen, but ignoring a client who is trying to resolve an issue caused by your own error is unacceptable. I have done everything expected of me as a customer, yet Budget Insurance cannot even offer the courtesy of communication. Overcharging a client, failing to properly update critical policy details, and then going silent when a refund is requested shows extremely poor customer service. I expected far better from a company in the insurance industry, where accuracy and trust are essential. I am still waiting for: Confirmation that the call from 28 October was reviewed A proper explanation A refund for the incorrect premium charged This experience has seriously damaged my confidence in Budget Insurance.