LN
Liberty N

1 reviews | Active since May 2018

18 May 2018, 06:37

Shockingly poor service!

My policy number is 77 ********** . I was involved in an accident two weeks ago on 06 May 2018 and not a word from Budget Insurance despite my incessant emails and calls. I'm currently in Botswana for work and returning to Pretoria today and I've used so much money trying to call them internationally. Shockingly poor service!

0
Replies (6)
Budget Insurance
Budget Insurance's reply18 May 2018, 09:05
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

LN
Liberty N's update18 May 2018, 09:35
Reviewer Update
That's the automatic default email I get all the time. No one ever calls. Assuming it's because of cellphone connectivity since I'm outside the country, why don't you email clients rather? You surely have my email address on your books. Please escalate this to Senior Management.
LN
Liberty N's update18 May 2018, 10:14
Reviewer Update
How does an insurance company fail to contact a client who was in accident in a space of two weeks from the accident. Not even acknowledgment of claim?Appalling service to clientele and bad faith to investors.
Budget Insurance
Budget Insurance's reply18 May 2018, 10:18
Official

Kindly be advised that your matter has been escalated and contact will be made.

Thanking you in advance for your patience.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply18 May 2018, 10:24
Official

Update:

Kindly understand that every complaint is dealt with by its own merits. The purpose of our feedback is to acknowledge the complaint and then to provide you with final feedback on the outcome of the matter.

As requested, we will liaise with you via email.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply18 May 2018, 11:14
Official

Update:

We have communicated to you via email and final feedback will also be supp**** to you via e-email.

Kind Regards,
The Budget Insurance Team.