Shocking Service | No care for Clients | To lazy to do their Job

I was involved in an accident on the 19th of October 2021. Since then I have been trying to recover my excess, as my vehicle was write off and the other party was at fault. I have provided a full statement, an independent witness on scene provided a statement, and the party that caused the accident has not provided any form of statement.

To date I must have had the same conversation with the Budget Insurance team and their Telesure Investment Holdings team for this recovery over 20 times. Multiple emails, countless phone calls and they have not done a single thing about it. The 3rd party (OutSurance) has just done a blanket reject letter with no supporting facts or evidence and Budget Insurance has just accepted that and not even tried to assist their client (me). Budget Insurance has not done any further investigations, they have not done a proper assessment of the scene and have no idea of the way the intersect is laid out. The Litigation team at Budget Insurance and Telesure Investment Holdings just refuses to take my matter further. It shocking the level of service I am getting and when I ask why they won’t progress with my case, they just say the evidence is not sufficient to prove my case to win, but the other party has not even provided a drop of evidence, and all the evidence I have presented as well as the independent witness shows that the other party was at fault.

I bring this matter up because I’ve gone blue in the face on countless phonecalls with all levels of management in various departments at Budget Insurance and Telesure Investment Holdings and I am not getting anywhere with this. It’s extremely frustrating to be treated so poorly as a client. I hope this gets the attention that it deserves and that the litigation team gets off their chairs and actually does their work and fights for their clients, instead of coming up with excuses.

I don't want to have a call with another nobody (I've had far too many of those). I want a call from Senior Management that can actually help me and I want the litigation team to argue my case.