SK
STEVEN K

1 reviews | Active since Oct 2012

15 Jan 2025, 11:45

Shocking service

Why is there a request to call back someone that needs a quote. Since last week i have sent a call back since today i have never received a call back i have sent about 50 plus minus call back, .Why dont you just a a deportment of 20 plus people just calling people back.Liquid capital is the same,. Today the 15th of January i decided to call in and i asked to speak to someone in the car service plan have you got a call from them, We all know that service in this country has deteriorated very badly people cry every day there is no money look at the service they provide.

0
Replies (6)
Budget Insurance
Budget Insurance's reply15 Jan 2025, 11:57
Official
Good day Steven, 

We are very sorry to hear about your service experience.

Would you like for our sales team to call you for a quote on a Service Plan?

Kind regards, 
The Budget team
Budget Insurance
Budget Insurance's reply15 Jan 2025, 13:37
Official
Thank you, Steven, please can you provide us with the following information, and we will request an urgent callback:  year model and full description of your vehicle as well as the kilometers on the vehicle

Kind regards,
The Budget team
Budget Insurance
Budget Insurance's reply15 Jan 2025, 13:42
Official
Thank you Steven, we will arrange for a call back.

Kind regards, 

The Budget eam
SK
STEVEN K's update15 Jan 2025, 13:43
Reviewer Update
thank you im waiting
Budget Insurance
Budget Insurance's reply15 Jan 2025, 13:48
Official
You welcome Steven, your request for a call back has been escalated to the relevant team to contact you.

Kind regards, 
The Budget team
SK
STEVEN K's update16 Jan 2025, 07:51
Reviewer Update
It seems the only way that im going to get someone to call me is to write on Hello Peter.
Yesterday i got a call from the service plan deportment then i asked if someone could call me to give me a quote for my cell phone at 16h00 once again nobody called because they never got the message .