Shocking Service

I have been with the above company for many years +/- 15 years or more. Two weeks ago I requested to claim for a tyre, I would have thought that at least claiming for 1 tyre would be a quick and easy process as per the many e-mail and marketing updates I received from budget.

I called budget 6 times, for one tyre, each and every time I called, the agent is well, either I assume remote working, meaning she puts you on hold (doesn’t say why, who , what ) comes back and well, we cant open your pics resend please. I then change the format, resend, as per instruction, I call again, silence, agent well, we need a pic of your car this time. The e-mail sent to me doesn’t ask for a pic of the car, I sent in all required document, shocking to say the least.

From: Theo Van Rensburg Sent: Monday, November 20, 2023 2:15 PM To: Tiger Wheel and Tyre-Vaps <***> Cc: ptarobotn <***> Subject: RE: POLN:*** CLM:09 DOC:ZZ OPER:PB16

The service is SHOCKING – WOW

Please rather cancel this claim – I will again call in again – call number 7 to cancel this VALUE-ADDED service, there is

1. Zero value 2. No customer acknowledgement 3. Zero understanding of the customers’ needs 4. Zero transparency 5. No knowledge of what exactly the customers need’s even thought I explained on several occasions. 6. No proper feedback regarding certain OUTSTANDINGS 7. Lastly – ZERO CUSTOMER ENGADGEMENT / ZERO ACCOUNTABILITY