Shocking Handling of Road Side Assistance

Yesterday I had a flat tire on the M3 in Cape Town and was unable to change my tire as there was a lock on the spare wheel and I didnt have the key.<br> I called into the road side assistance at 15h30 and requested that someone be send out to assist me with a bolt cutter. I was told that someone would be there in 30-45min. It concerned me that the operator kept referring to the M5 and not the M3.<br> At 16h18 I received and SMS that SR Spares would be with me in about 75min. I was not happy as I had already been waiting since 15h30 and was rather angry that someone was only called out more than 45 min after I called. The operator called me to confirm as well. I told the operator I was not happy with the fact that someone was only appointed 45 min after my 1st call and that they had let myself as a female alone to just sit on the side of the highway. I also got Robert from SR Spares number and gave him a call at 16h30 to confirm that I was on the M3 and not the M5. He confirmed that he had only just received the call out to come help me.<br> <br> The operator did however give me a call every 15-20 min to check on me.<br> <br> SR Spares arrived at 16h45 to assist me and were finished at 17h10.