Shocking Experience!

I've had budget insurance for a few months. Last week i was stuck in Paarl, 69km from my home. I managed to get someone to tow me to a place of safety (From the N1). When i called budget (the very first time i ask for anything) .. I'm told by the lady that they can only tow for 33km and thereafter i have to pay close to R1500. I asked the lady "What if i wasn't safe?" "What if this was the last call i could make with the limited airtime for help?" .. the other option was to tow me to a garage in Paarl .. I asked "to stay where" .. I was a woman alone and not from Paarl, I just want to get home. All she could say was sorry and that this was their policy. I said that they need to disclose this upfront. I ended the call, got myself sorted and cancelled the policy with them within a few days. Please be sure that you are aware of this before doing business.