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Nigel S

1 reviews | Active since Feb 2020

10 Feb 2020, 15:35

Shocked at Budget Insurance increasing my premuim by 33% for the hell of it!!!

I am in shock and am absolutely livid!!!

I'm a long term customer of Budget Insurance and this year Budget Insurance increased my car insurance premium by 33%!!! Nothing has changed. We still live at the same address, drive the same cars, and no claims have been claimed.

If anything, a premium should go down as a car value decreases. Budget Insurance knows that many people are busy so they try sneak these past people. They just send an email and then they make sure you can't reply to the email (barrier 1) but must call them (barrier 2) and they hope you will forget which I know many people will forget (barrier 3.) If you not paying attention you just get *****ed.

This just ****s my trust and unfortunately means I need to move to an insurance company I can trust!

Budget Insurance, please go read the book … Inspired Inc. You are not this but hopefully after reading it you will change! We need change in our country!

Good luck

0
Replies (2)
Budget Insurance
Budget Insurance's reply10 Feb 2020, 16:28
Official
Hi Nigel,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist will make contact you to address your concerns.

Kind Regards,
The Budget Team.
Budget Insurance
Budget Insurance's reply11 Feb 2020, 15:59
Official
Hi Nigel,

Thank you for allowing us the opportunity to assist you with this.

We trust that you found the resolve to your satisfaction.

Regards,

The Budget Team