Shameful Service - I have spent hours trying to cancel

2 days of effort and 6 calls later I have not been able to speak to anyone who can assist me to cancel my extended warranty cover. Continuously I am placed on hold for 10+ minutes whilst being transferred to someone that can help me, Then the line cuts after sitting like an idiot and waiting for over 10 minutes. Really embarrassing how such a well-established insurer deals with their clients. I work for another big insurer and our process allows for placing clients on hold for only 2 minutes. Imagine sitting for 10-15 minutes with nothing but music and then the line disconnects. Shameful towards the industry.