EM
Evelyn M

1 reviews | Active since Aug 2014

22 Feb 2017, 13:17

SERVICE PROVIDERS AND PROCESSES

<p>Since the 30 Jan 2017 my car was towed to renewit Randburg. As your service provider, they are the worst people to deal with. The contact people do not return calls, they dont respond to emails and they are never there when you call.</p> <p> </p> <p>Today it is the 22nd February 2017 and I am expected to return the courtesy car on the 25th, I need to have my car back by then. I am one the most furious customer right now. Budget Insurance, I am your customer, DO SOMETHING. I WANT MY CAR BACK.................................</p>

0
Replies (2)
Budget Insurance
Budget Insurance's reply22 Feb 2017, 13:28
Official

Thank you for bringing this matter to our attention.

We have escalated the matter to the Customer Relations Specialist who will be in contact with you shortly.

Please accept our apologies for the inconvenience and frustration caused.

Kind Regards,

The Budget Insurance Team

Budget Insurance
Budget Insurance's reply22 Feb 2017, 17:41
Official

Dear Evelyn

We have received confirmation that you have been contacted regarding the way forward. You may liaise directly with the Customer Relations Specialist until such time that the matter has been satisfactorily resolved.

Kind Regards

The Budget Team