SERVICE PROVIDER - HORRIBLE SERVICE

I called this morning for a routine check up and also to change banking details on my policy and spoke to a very nice gentleman who advised me that you still await my inspection certificate. Because I don't have it at hand, I called Glasfit PTA north where the inspection was conducted and spoke to a RUDE lady by the name of Naila who I was advised she is the manager, she put me through to Gert who told me that they are busy and don't have time to check, however I can drive to their offices and they will give me papers to go through so that I find it myself. How is it possible that a client is spoken to in this way?? how possible is this? I then requested to speak to higher management because I did not appreciate the tone and manner in which I was \assisted". Gert took my vehicle details and promised to check and get back to me - which did not happen. If it was not possible for them to assist then at least say it in a nice and professional manner. The customer service that I have received from Telesure has always been on point. How is it possible that your service providers can get away with handling clients in such a HORRIBLE MANNER? I really cannot believe this"""