Service plan

Value added product dissatisfaction and disappointment (service plan) utter *******!

I had a service plan insurance with budget insurance, took my car in for service at Haval The glen, send through the required documents to Buget insurance to log a claim

The total cost of the service was R6089.00 but the insurance only approved for R4800 citing that the dealership was overcharging me for labour. I am not sure how the hours should be charged and as a result I should not be put in the centre to resolve it with the dealership to dispute the overcharged labour

I was promised a no excess service, paid my premiums religiously. My claim was handled by a lady called Clydale Eckersley who was unbothered and told me it would be unfair for the insurance to loose the 1200 difference. Even when I called their complains line, I was not assisted instead I was transferred right back to the claims department by a lady named Precious who made me speak to Keenan who really tried to assist but I was not convinced. Insurance should not be such an inconvenience

I’m definitely going to cancel the service no promise was kept! Utter *******