Service Complain and Delaying procedures

Having a bad experience with budget insurance. Got involved in a car accident and I reported it to them. As I type this down my car is still at home. No one came for inspections. Since I sent pictures of my car even now I am still waiting for their feedback. Everytime I call they say I will get feedback the following day. It's frustrating and I am now spending a lot of money on transport. The last agent I spoke to was also rude. Her name is Tania. I wouldn't recommend anyone to join Budget insurance. It's the worst. Their delaying procedures is costing us.