Seriously bad service

<p>I have been with Budget for a short wile. My last claim however completely put me off your companey. Nothing was done the way it was suppose to be done. The claim was logged online. Two days later no one has phoned. I phoned in and a lady explained that you were back logged due to the rain. She captured my claim. Again a few days went by. I phoned again to follow up. I was told to submit documents. I did as requested. The next week I got an email asking me for my documents. I phoned as told them its been submitted, They calim it was never recieved so I sent it again. On Friday last week I logged into my account online and see my claim has been setteled. No one phoned me and I have to date not spoken to my claims opperator but did inform them several times that I did not want a replacement. I phoned in to ask how the claim was setteled. I was told that they approved replacement of the ring that was ****** to the value of 14k even though the valueation was 30k. I said to the guy that I did not want a replacemnt and so he said he would make a note and they will get back to me. Today I phoned again, Nothing was done. They said I can not get a cash payout, The companey sselected fo the replacemnt is 200km away from me. I complained again and this time tey will esculate the matter to the person who made the decition. I must say. You guys are pathetic. Should I have no choice but to take a replacement I want a companey locally and not one 200km from me.I really feel I should cancel my policy all together. I have already obtained quotes for new cover that is half what you are asking.</p>