Scrath and Dent claim

I have a dent and scratch policy with Budget. I have put in a claim 9 June 2023. 13th and 14 June I send a follow up on my claim. 14 June I received a message stating they are still busy with the assessment. 19 June 2023 I send another mail. 20 June I received a call back but now stating they are waiting for my June debit order to go through before they can proceed with my claim although I have paid the previous month. The consultant said they will call me back. Debit order went off 28 June and I am still waiting for my claim to be processed. No call or message from Budget. Since I have this policy I received nothing by poor service from Budget.