Scratch & Dent Claim

I have been a loyal customer for many years, primarily because of your exceptional customer service. However, my recent experience with your scratch and dent cover has made me seriously question my future with Budget Insurance for both my home and car coverage.

The lack of urgency and poor communication regarding my claim has been extremely frustrating. I find myself constantly having to call in for updates, and even then, there is no proactive effort to keep me informed. It feels as though this product was designed to run customers in circles or make it difficult for them to access proper assistance.

Furthermore, when submitting the required photos for my claim, I was left to troubleshoot on my own after the photos couldn’t be opened. There was no initiative on your part to suggest an alternative way of submitting them, such as via WhatsApp, despite the fact that it could have been a simple solution.

Today, I spoke to a representative who informed me that my assessment is scheduled for today to review the damages, but this information was never shared with me until I called. At this point, I am prepared to be told that my claim will not be paid out, which adds to my growing frustration.

Based on this experience, I cannot recommend this product to anyone, and I am extremely disappointed in Budget Insurance. I am now exploring alternatives with companies that prioritize excellent customer service. I welcome any recommendations from anyone.