Scratch and Dent - Claim Rejection

I logged a claim with Budget scratch & dent cover on the 22nd Feb 2018 the claim was rejected because i did not log the claim on the 15th December 2017. I disputed my claim as this was my first claim since I activated the cover in Oct 2014 - the reason for rejection was because it was not called in within 30 days, this is unacceptable I had one incident I wanted to claim and not even this could even be reviewed by you!!

Clearly, you do not have your customers best interest at heart.

I have had my insurance policy since 01/10/2014 and have not claimed once.

The service received form BUDGET is unacceptable.

I have paid each and every premium every month since Oct 2014 without dispute and my money was taken for no service. In total, I have WASTED R 3,969.00 on a policy that is basically for nothing.

I hope that you will review this claim or give my money back for each month that I paid my insurance policy so that I can repair the scratches on my vehicle because clearly, the insurance money paid to Budget was a waste of time and money. I had hopes that when I took out the policy that it would help me when I required the services. I will not recommend Budget insurance scratch and dent option to anyone they can rather same the money then wasting it on a policy that does not want to help their clients when needed even if they have been a customer for 4 years!!!!!

I did get an email back this morning saying that sorry this is our terms and conditions .. this is a joke!!! Really a 3 sentence e-mail was what I got back!