Running away from taking responsibility for 12 days or more.

I'm currently an active Budget insurance VAPS client policy number:*** I have reported my incident since 08/04/2026 and I was told that my claim has been escalated to a reviewed and it will take about 12 days or more to get an answer, in the meantime I'm driving with a dented car and I'm paying my monthly premiums every month. What kind of service is that how can your issue be escalated to another department for 12 days or more for something that is there on terms and conditions on budget insurance. I believe that they running away from taking responsibility after receiving they're clients monthly premiums. I'm warning all people who think to join budget insurance they must be carefully coz in most cases they be playing with their investments. Please think twice good people. I'm saying this coz I'm an active Budget insurance customer whose driving around with a dented vehicle and I've been told it will be resolve in 12 days or more,what kind of service is that