1 reviews | Active since Nov 2016
Rude Treatment
<p>A few days ago I was looking into insurance options for my new car. I phoned Budget Insurance and was helped by a women who gave me a quote. A few days later (today) I received a call from her asking me if I want to go through with insuring with them. I politely declined upon which she started trying to get me to change insurance providers. When I got assertive and declined again, she coldly said goodbye and put down the phone. An hour later I received a call from a guy asking me why I decided to not insure with them. When I started to explain my reasons, he just hung up the phone without a word.</p> <p> </p> <p>I now know that even if I were in the market to change my insurance provider, I would not go with Budget Insurance as this is probably the treatment you'll receive if you were to put in a claim or have a query. I will definitely discourage my friends and family to do business with them.</p>
We acknowledge receipt of your complaint
Kindly be advised that the matter has been escalated to a customer service specialist to investigate further. We will however require specific details regarding the date and time of the calls and possibly, the sales consultant's details.
Our first priority is to provide exceptional service to our clients and we therefore thank you for allowing us the opportunity to address these service failures and ensure that the relevant behaviors are corrected.
Please accept our sincere apologies for the manner in which both calls were handled.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint
Kindly be advised that the matter has been escalated to a customer service specialist to investigate further. We will however require specific details regarding the date and time of the calls and possibly, the sales consultant's details.
Our first priority is to provide exceptional service to our clients and we therefore thank you for allowing us the opportunity to address these service failures and ensure that the relevant behaviors are corrected.
Please accept our sincere apologies for the manner in which both calls were handled.
Kind Regards
The Budget Team
The women's name was Sam, but it was short for her full name. The call from her was around 1 and the call from the guy around 2. I can't remember his name.
I honestly don't feel the need to speak to you people again, because I'm not going to allow your PR machine to "take care" of me.
The women's name was Sam, but it was short for her full name. The call from her was around 1 and the call from the guy around 2. I can't remember his name.
I honestly don't feel the need to speak to you people again, because I'm not going to allow your PR machine to "take care" of me.
Thank you Sir for the information. We can certainly understand your frustration.
Please rest assured that that the matter will indeed be investigated and addressed.
Thank you for your prompt feedback.
Kind Regards
The Budget Team
Thank you Sir for the information. We can certainly understand your frustration.
Please rest assured that that the matter will indeed be investigated and addressed.
Thank you for your prompt feedback.
Kind Regards
The Budget Team