Rude & disrespectful consultant

I'm in the process of getting quotes and I approached Budget Insurance. As a tip to Budget, please train your consultants on basic etiquette when they are on the phone.

So this lady (name withheld) said she's putting me on mute whilst she "checks system" but unfortunately did not mute me. Boy did she literally not scream and go off at me. She not only swore at me calling me names like I'm dumb and can't think busy asking stupid questions. Like how do I expect to pay less staying in the township vs people in Sandton? That it doesn't matter how old my license is etc. Really?

Then she has the nerve to come back and act like all did not happen. I continued with the call but in the end, let it be known that I heard all the disrespectful stuff she was saying about me to whoever was in her presence. For that, I passed on her quote because I can never accept such treatment. I wonder if that call was even recorded as they always claim.