Rude consultant - oh how easy to lose a client

I insure my car with Budget and have been very happy. Made the mistake of phoning today to request a quote to insure my new camera. Firstly, the consultant (under supervision as she informed me) started adding the product straight off to my profile. I had to stop her and remind her I wanted a quote! She then asked me how I wanted to be notified about the submission to a credit bureau. When I immediately objected and asked why I have to have my credit score affected for a simple quote, especially when I already have insurance with them, the consultant was incredibly rude and did not even try and explain anything other than her "legal consent obligations". I actually had to terminate the call because I cannot waste my time arguing with someone who doesnt even try and act professionally. Severely disappointed.