FG
Francois G

1 reviews | Active since Aug 2014

28 Mar 2015, 16:20

RUDE BEHAVIOR OF REP

I AM IN THE MARKET FOR NEW INSURANCE. I CONTACT BUDGET ON THEIR WEBSITE. I ARRANGE WITH A REP TO CALL ME SATERDAY MORNING. HE CALL ME WILL I HAVING BREAKFAST WITH MY FAMILY. HE ASKED ME HIS QUESTIONS. I TOLD HIM THAT I AWAIT OTHER QUOTES ASWELL. HE SORT OF FORCE ME TO TAKE HIS INSURANCE. HE ASKED ME FOR MY BANK DETAILS. I TOLD HIM THAT MY WALLET IS IN MY CAR ABOUT 1KM AWAY WHERE WE PARKED. I TOLD HIM HE MUST CALL ME BACK @ 13H30 HE HAD A PROBLEM WITH 13H30..HE FORCE ME TO GO TO MY CAR AND FETCH MY BANKING DETAILS HE WILL CALL ME BACK IN 5 MIN..HE PUT THE PHONE DOWN. I WENT TO THE TOILET . HE CALLED BACK AND MY WIFE ANSWER. SHE TOLD HIM TO CALL BACK LATER. HE THEN PUT THE PHONE DOWN IN HER EAR.<br> THAT IS UNEXPECTABLE . I AM THE CLIENT..HE WILL NOT TREATED ME LIKE ****. THE IMPRESSION I GOT IS THAT HE WANT MY BANKING DETAILS TO GET COMMISSION..

0
Replies (1)
Budget Insurance
Budget Insurance's reply30 Mar 2015, 10:53
Official
Hello Francois 27,

We acknowledge receipt of your complaint.

As discussed with one of our Customer Relations Specialists, we truly apologise for the frustration this has caused. We will certainly address the service failures on an internal basis as this kind of behaviour will not be tolerated.

You are welcome to contact our Relation Specialist should you require further assistance in the future.

Thank you for your understanding.

Regards,
The Budget Insurance Team.