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maphefo M
1 reviews | Active since Dec 2013
04 Apr 2020, 12:58
******s
I so disappointed that insurances they don't waist time to take money from your account on a monthly basis but when is time that they must assist you with what they have been taking money for, they give u the run around or asking for something that u don't even know.
When I was taking this I was asked if my car was new or second hand or demo and I told them that is new but when I log a claim they requesting for assessment that was done on the car, how can it be done on a new car??? I mean why shud thy ask for such if on their record it shows that my car is new??
I think is they was of not wanting to fix my car but I'm paying every month.
Helpful (0)
Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
04 Apr 2020, 14:40Hi Maphefo,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Budget Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Budget Team.
Budget Insurance's reply04 Apr 2020, 14:40
Official
Hi Maphefo,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Budget Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Budget Team.
Budget Insurance's replyOfficial
09 Apr 2020, 11:18 Dear Ms. Makhura
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Budget Team.
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Budget Team.
Budget Insurance's reply09 Apr 2020, 11:18
Official
Dear Ms. Makhura
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Budget Team.
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Budget Team.
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maphefo M's updateReviewer Update
21 Apr 2020, 14:55I am not satisfied with feedback that I received. because I really don't understand why should I have insurance if I would still have to pay R11900.00 for my claim due to natural disaster. Before advising of the amount that I need to pop out they should have sent an assessor to evaluate may vehicle to see what are the damages and shouldn't they also pay some partial amount? I stand to be corrected. I thinking of canceling because I feel like this is a ****
mM
maphefo M's update21 Apr 2020, 14:55
Reviewer Update
I am not satisfied with feedback that I received. because I really don't understand why should I have insurance if I would still have to pay R11900.00 for my claim due to natural disaster. Before advising of the amount that I need to pop out they should have sent an assessor to evaluate may vehicle to see what are the damages and shouldn't they also pay some partial amount? I stand to be corrected. I thinking of canceling because I feel like this is a ****