lM
lavisha M

1 reviews | Active since Feb 2019

01 Feb 2019, 15:47

*******s looking to ****** customers.

I have had insurance with this company for over two years, I recently had a dispute regards to the huge increase in my premiums, after constantly phoning for assitance I was eventually helped, they reviewed the policy and lowered my premium to 2169.37 and also sent a schedule on the 31/01/2019 the next day I hey debited for 2208.31 doesnt seem like much but they debited me for more than the agreed amount which is a huge concern as I was also debited in December for 18rand more as well but didnt think much, I am losing hope in this insurance compamy and very unsatisfied with the putrid customer service, I have spent too much money calling into the call centre with no asssitance, the lady I last spoke to said the 38 rand increase was because of an annual increase which is utter nonsense, how can a review be done iverr night when I questioned her about this I was muted amd left hanging which is disgusting customer service. *******S looking to debit customers more than their premium!!!!!

0
Replies (1)
Budget Insurance
Budget Insurance's reply01 Feb 2019, 15:59
Official
We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards, 
The Budget Insurance Team.