******* AND NOT LEAVING IT THERE

Policy ********** 00

I recently took out insurance cover for my new vehicle with Budget where they debited a pro rate amount of R 506 for the remainder of the month which was all fine and obviously needed for cover to start. On my agreed debit date I was then debited with a full premium of R 1683.00 thus bringing the total to R 2189.00 for 7 days worth of cover. The next week I phoned around to get a cheaper premium from other insurers which was to my benefit as I actually found a much reduced premium with a competitor. On Monday 02 July I sent the first cancellation mail to the policy services mail address to cancel my policy, NO RESPONSE. On Tuesday 03 July I send another mail to the same address to cancel, NO RESPONSE. on 4 July I call the customer care centre and advise them I would like to cancel and all of a sudden They wanted to offer me a cheaper premium. If you offer a cheaper premium just because I want to cancel my policy you should think twice as this is ****************, How can you not quote the cheapest price in the first place. I think I will approach the Ombudsman regarding this issue. But let me get to my main reason for complaint.

NO REFUND WHEN CANCELLING.

When I eventually got hold of an agent for cancelling my policy there was no mention that I will not receive a refund for the premium already paid. When I sent a mail requesting the refund I was simply met with the below answer

QUOTE(Please note that as per our terms and conditions if you cancel your policy during the course of an insured month, the premium paid for the rest of the month will not be refunded to you.)

Please note this already in itself is a lie because I was never informed not upon taking the policy and also not on cancelling.

I expect the refund within 48 hours or we could go through the Ombudsman for short term insurance.