Rims and tyres

I registered a claim ( BUDAN104841) on Tuesday 11 December and submitted the necessary images requested via sms.

I made a follow up and i got an sms(12:05) on the 12 December, confirming that the assessment was done at Supa Quick Tyre Expects and a minute later(12:06) another one informing me that my claim was being finalised and i will be contacted shortly.

I didn’t get a call and i made a follow up with the number at 11:10 am, then i was but i spoke to the lady and the call got cut while i was still holding.

I made another follow up at 12:00 with the same number, and i was told i have to pay my monthly premium because I have a month to month contract, by Nomsa Themba and Henriette Oosthuizen.

My concern are - When did this start, and why was i not informed about it. - Why did earlier claims approved if this is the case. - If I hadn't called when was i going know this? - How can a contract be changed in the middle of the term without informing the consumer. - Every time I register a claim, why should i make a follow up? - If the insurance can't pay when i have a claim, what am I paying it for?(wHAT IS AN INSURANCE FOR)

I don't even know if my claim is approved or declined, should it be like that when I’m paying every month without fail.

THIS IS REALLY A *******, AND BAD SERVICE, BUT MY PAYMENTS GO OUT EVERY MONTH.