Ridiculous Service

Budget Insurance Company that is part of the Telesure Group is absolutely pathetic! Its been over a month, that I have placed an insurance claim with them after meeting in an accident on the 5th September and till date! Nobody has gone to phyiscally assess my car. They continuously lie to me, about meeting the repairer, handling my claim and trying to contact me. When none of the above has happened! The claims processing manager has even **** to me over the telephone stating that the assesor and repairer where not able to come to a conclusion and that is why they have written my Vehicle off, but NO ONE HAS PHYSICALLY SEEN THE CAR OR MET THE REPAIRER TO ASSESS THE VEHICLE ! Even when visiting the head office in Dainfern. All I was advised was that the accessor needed to make a decision on the vehicle and the name of the Accessor. When contacting the accessor he passed the buck onto someone else! Insurance is suppose to be made easy but Budget Insurance has made me run around for more than a month!!! How is this customer service... My first ever insurance on a car I worked so hard for and this is how you people carry on! I want my car repaired and NOT WRITTEN OFF.