RIDICULOUS CUSTOMER SERVICE

Extremely pathethic customer delivery. I logged a claim for my car which was knocked into by another vehicle while parked at a mall.I logged the claim to budget and on discussing the excess I informed the agent to withdraw the claim as I didnt have R8600. The agent informed me that I could get a cash settlement and she will speak to the management team to confirm. A few days later I was contacted an given a quote with just and amount and not a physical quote that I could see the breakdown of the quote. I then asked the agent if im able to get my own quotes and she agreed. I got 2 quotes from 2 different panel beaters and sent it through. I was then informed that BUDGET now need to get a physcial assessment down which I debated due to them initially giving me a lousy quote based on a digitial asessment. My quotes were from me taking my vehicle to the panel beaters. Today I received another quote from a repairer that BUDGET got a quote from, My initial quote was from Durban South Panel Beaters and the lady advised she will get a quote from them and see the different. I was mislead and again today they give me a quote from a repairer of their choice obviously to get the excess and make sure Im left with a lousy cash settlement. PLEASE can someone call me back who is from management , who will listen and understand. LETS REMEMBER I WAS WILLING TO WITHDRAW THE CLAIM. This cash settlement has become a nightmare.