TM
TSHEPO M
1 reviews | Active since Apr 2015
07 Apr 2015, 22:18
Reversal of my Bounced debit orders
After signing up with Budget insurance only to find a cheaper insurance and when i called in to cancel my insurance i was provided with a cancellation letter and a promise that all debit orders incurred would be refunded to me,i haven't yet received it and i noticed that they changed the reference of the cancelled debit order with the aim of debiting my account yet again,even after i had stopped and cancelled the debit order.<br> <br> I am fed up and i would not recommend Budget Insurance to anyone i know
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Budget Insurance's replyOfficial
09 Apr 2015, 13:38Hello MRASTE,
We have noted your concerns.
As discussed with one of our Customer Relations Specialists, we confirm that the refund has been authorised and that the money will reflect in your bank account within a period of three days (if not sooner). We invite you to contact our Customer Relations Specialist if you need further assistance and we apologise for the inconvenience this has caused. Thank you for allowing us the opportunity to resolve your complaint.
Regards,
The Budget Insurance Team.
We have noted your concerns.
As discussed with one of our Customer Relations Specialists, we confirm that the refund has been authorised and that the money will reflect in your bank account within a period of three days (if not sooner). We invite you to contact our Customer Relations Specialist if you need further assistance and we apologise for the inconvenience this has caused. Thank you for allowing us the opportunity to resolve your complaint.
Regards,
The Budget Insurance Team.
Budget Insurance's reply09 Apr 2015, 13:38
Official
Hello MRASTE,
We have noted your concerns.
As discussed with one of our Customer Relations Specialists, we confirm that the refund has been authorised and that the money will reflect in your bank account within a period of three days (if not sooner). We invite you to contact our Customer Relations Specialist if you need further assistance and we apologise for the inconvenience this has caused. Thank you for allowing us the opportunity to resolve your complaint.
Regards,
The Budget Insurance Team.
We have noted your concerns.
As discussed with one of our Customer Relations Specialists, we confirm that the refund has been authorised and that the money will reflect in your bank account within a period of three days (if not sooner). We invite you to contact our Customer Relations Specialist if you need further assistance and we apologise for the inconvenience this has caused. Thank you for allowing us the opportunity to resolve your complaint.
Regards,
The Budget Insurance Team.